Not only can't I open the backup drive, I can't even find it! Not the physical box--that's here--but there's nothing on the computer that I can even try to access!
The add new hardware wizard doesn't "see" it. There's no icon on my computer page.
It doesn't show up when I go to the systems listing either. I am stumped--time to get technical support again, I guess. I wonder if Vince is up?